Granular Conversion Report (GCR) not being generated and sent

Incident Report for NextRoll

Resolved

This incident has been resolved.

Posted Aug 24, 2023 - 14:05 PDT

Identified

The issue has been identified.

Posted Aug 24, 2023 - 11:32 PDT

Investigating

Issue:
Granular Conversion Report (GCR) is not being generated and sent for both scheduled & on-demand due to an email decryption issue.

Functional Impact:
Unable to generate and send GCRs.

Next Steps:
Our engineering teams are working to resolve the issue.

Posted Aug 24, 2023 - 11:32 PDT