[Sev1 - RollWorks Only] Command Center, Journey Stage, and Salesforce data source unavailable

Incident Report for NextRoll

Resolved

Update:
- The Salesforce data source is now fixed and available for Journey Stages, Account Lists, and Enhanced Contact Lists.
Posted Jan 28, 2025 - 07:40 PST

Update

Updates:
- There are no longer any missing sections of the dashboard
- Issues related to the Salesforce data source filters, specifically with Account List (created from Command Center), Enhanced Contact Lists, or Journey Stage using Salesforce Accounts, Opportunity, and Campaign objects, are still under investigation
Posted Jan 27, 2025 - 12:28 PST

Investigating

Issue:
RollWorks is currently experiencing two issues:
- The Command Center and Journey Stage are missing from the Dashboard
- Salesforce data source is unavailable for Account Lis​t Enhanced Contact List​, and Journey Stage.

Impact:
- Unable to access Command Center and Journey Stage
- Unable to create​/modify Account List​s, Enhanced Contacts Lists​, and Journey Stage using Salesforce data source​ filters

Next Steps:
Engineering has resolved the issue with ​access to the Command Center and Journey Stage but is currently looking into the issue with Salesforce data source​, which is affecting certain areas of the Command Center and Journey Stage.
Posted Jan 27, 2025 - 11:23 PST
This incident affected: RollWorks (RollWorks Sales Automation & Contact Data).