The recovery of data denoting the relationship between AdGroups and their Ads is completed.
Posted Jan 16, 2024 - 07:14 PST
A fix for the issue has been deployed to production. In addition, a recovery procedure has also been defined, and we estimate to have a majority of the data denoting the relationship between AdGroups and their Ads restored around Tuesday/Wednesday next week.
Posted Jan 10, 2024 - 07:39 PST
Issue: Our Ad APIs are having issues where data denoting the relationship between AdGroups and their Ads are being hard deleted from Web Retargeting campaigns' AdGroups instead of soft-deleting them.
Impact: Affects Web Retargeting campaign details and reports page where deleted Ads under their parent AdGroups are no longer shown. Scheduled reports are also missing deleted Ad metrics. Next Steps: A fix for this will be deployed in the next couple of hours. Engineering is currently evaluating possible strategies to recover Ad data that has been hard-deleted.