A small subset of customers are unable to load the homepage dashboard.

Incident Report for NextRoll

Resolved

This incident has been resolved.
Posted May 10, 2022 - 09:35 PDT

Update

The issue has been resolved.
Posted May 10, 2022 - 09:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 09, 2022 - 19:57 PDT

Update

We are continuing to work on a fix for this issue.
Posted May 09, 2022 - 12:11 PDT

Identified

A small subset of customers are experiencing an issue where they're unable to access the app.adroll.com dashboard. Our engineering team is working on a fix for the affected users. Please note that no data has been lost and any new users will not face this issue.
Posted May 09, 2022 - 12:11 PDT
This incident affected: AdRoll (AdRoll Dashboard).
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