Some users may have trouble logging into app.adroll.com

Incident Report for NextRoll

Resolved

This incident has been resolved.

Posted Jun 17, 2025 - 08:47 PDT

Investigating

Users might have trouble logging in when using browsers with pre-existing app.adroll.com site data.

This would be resolved if the user facing this issue clears app.adroll.com site data, as instructed below. Alternatively, this can be resolved by logging in incognito mode, or with an alternate browser.
- Right click on the page.
- Go to the Application tab
- Click on "Clear Site Data"

Posted Jun 16, 2025 - 15:11 PDT

This incident affected: AdRoll (AdRoll Dashboard) and RollWorks (RollWorks Impact Overview Dashboard).